Get verified at Retrozino Casino and withdraw without the queue
The check exists to keep the licence clean and players protected, and it usually takes about 34 hours from a complete upload.
How long will the verification take?
Most delays come from curiosity about who is looking at the file and how long it sits there.
Who checks
Licence
Usual duration
Must be done
Questions go to
Minimum age
Finding the documents area
Sign in and open the documents area in your account settings, then glance at the accepted list before you pick any file.
Flat, lit, uncropped
Photograph your photo identification flat on a plain surface with all four corners inside the frame and no glare across the portrait.
Full name, hidden digits
Screenshot the method you paid with, showing your name and the card or wallet number, and mask nothing except the middle digits.
What does pending mean?
Watch your inbox for a confirmation, check the spam folder if nothing lands, and reply to the verification address with a question rather than re-uploading twice.
Which copy clears the check first time?
After reading this you will know exactly which copies to prepare and what each one has to show.
A funds question lands before payout
Read the request as routine licensing, not suspicion. The Tobique Gaming Commission licence TGC-9665-259 held by the operator, Retrozino Casino Ltd., requires us to know where player money comes from, so AML checks reach every account eventually.
Bring any of these if the team asks how your play is funded:
- Recent bank statements
- Payslip or employer letter
- Tax return summary
- Sale contract for an asset
- Savings account history
Fix the file and send it again
After this list you will know exactly what to change before you resend.
Identity card out of date
Two records, one name
Steady the phone and reshoot
Recent bill, not last year's
Uploads sealed, list short, purpose narrow
Who can see my upload on the way? Uploads travel to us under 256-bit AES encryption, the same grade banks use. Nobody sitting on a public network can read a scan in transit or lift it later.
A short list of eyes. Before the check, your files sit unopened. After it, access narrows to the verification team alone, so support staff answering chat cannot pull your passport up.
Keep the purpose narrow. Expect a tight purpose: confirming who you are and meeting the anti-money-laundering duties tied to license TGC-9665-259. Nothing in your file feeds marketing, and the checks themselves are what the licence demands.
Go straight to cash
Cash out for the first time and the licence requires a finished check beforehand, so the team asks for ID, address proof and a payment screenshot.
A higher deposit ceiling
Ask for a higher deposit ceiling and the team reviews affordability, so expect questions about income and recent statements before the new limit starts.
Why the extra questions?
Move far more than usual in one go and the team reviews the pattern, asking for bank statements or payslips.